017: The Secrets To Delegating Successfully With Karla Singson

“The reason why people fail in delegating or outsourcing is not because they didn't have the money or the business. It's usually missed expectations,” explains Karla Singson, award-winning writer, public speaker, and serial entrepreneur.

Karla has over ten years of experience growing businesses in the retail, project management and outsourcing space. With her outsourcing expertise in mind, I asked Karla to share the secrets to delegating successfully.

No matter how productive you are, there are only so many hours a day. Outsourcing tasks will help you get everything done. If you hire someone to perform a documented and repeatable process, you can set expectations and see results. Even if there are roadblocks ahead, delegating work will give you more time to foster your business’s growth and help you accomplish your dream.

A key requirement to delegating is creating proper standardized operating procedures (SOPs). Using these SOPs to explain even the most minuscule details of your processes is critical to ensure that any person can learn how to do it, no matter the circumstances. When you have documentation of your company’s procedures, whether through a recorded Loom video or google doc, your virtual assistants can take over these tasks confidently. 

By giving your team members the resources to succeed, you empower them and demonstrate that you trust them with your company’s vision. If your team truly understands how their work matters and that they have a voice, you can obtain crucial feedback and discover better ways to improve your business overall.

Quotes

• “If you're a visionary, and you have so many ideas for growth, you can just have people ready to take on the job and a management team to take care of your KPIs.” (6:35-6:46 | Karla) 
• “The reason why people fail in delegating or outsourcing is not that they don't have the money or the business. It's usually missed expectations.” (7:36-7:48 | Karla)
• “The mindset you should have is, if your virtual assistant or employee contractor has to be out for a medical emergency, you need to be able to pass this on to someone else.” (15:23-15:36 | Karla)
• “If you hire an outsourcing company like us, someone can help you. But if you're doing this yourself, overdo it. It's always better to overdo the preparation than not to do it enough.” (16:13-16:24 | Karla)
• “If you're hiring in the Philippines or outsourcing to a developing country because it's easier for your company to scale, you have to make them believe that they're there for a reason and that you have absolute trust in their intelligence.” (23:31-23:50 | Karla)

 

Links

 

Check out Karla’s free guide with the “Top 10 Mistakes that People Make when Hiring a VA”. Over a decade of experience and hundreds of hires across different businesses, Karla and her team have come up with ways to avoid these mistakes, and what to do instead— a.k.a. their best practices.

 

Connect with Karla Singson:

Website: https://karlasingson.com/

Website: www.proximityplacements.com

Facebook: https://www.facebook.com/karla.singson/

 

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